Pool Owner FAQs

Who will be coming to my pool?

Swimmers are more often than not local families or individuals looking for a quiet place to swim. Private pools also make ideal locations for neurodiverse children and families to come and enjoy a swim. If you want to allow pool parties, or swim schools to also use the pool then this is something you will also be able to offer through Swimple.

It's up to you, but in general, no, you don't need to be there. You can message swimmers directly with any specific entry requirements they may need, and any additional information so you don't need to be there.

Swimple uses Stripe to handle all of its payment processing. Payment is taken before the booking and is released to hosts once the booking has been marked complete by the swimmer, or after 7 days (whichever is sooner.)

Yes, you will need to have insurance in place to be able to hire out your pool through Swimple. Pool Operators Liability Insurance is what you will need, which is a form of Public Liability. To get you started you can talk to either Blackfriers Insurance Brokers or Ault Insurance Brokers - both specialise in this kind of insurance.

Ultimately this is entirely up to you. We recommend charging between £20 - £40 per hour for your pool as a baseline. You can always start lower and then increase your price when you get busier. Depending on how many swimmers you allow in your pool you could vary your pricing depending on the number of swimmers - £20 for 2 swimmers, £40 for 5 swimmer, for example.

Cancelling or rescheduling an appointment is easy. Simply go to your booking, hit reschedule and send a message to the swimmer. They will be prompted to choose another time and date. Or hit cancel to remove the booking completely.

If a swimmer doesn't show up then they will still be charged and you will still be paid. If a dispute is raised after the missed booking by a swimmer then Swimple will have final decision on whether a refund and cancelation should be awarded.

All listings on Swimple are approved by one of our team before going live. This can take up to 24 hours. If any additional information is needed then a member of the Swimple team will be in touch. Once you have provided the additional information then the listing will be approved.

This depends on your pool and the activities you allow. For most private pools a lifeguard is not necessary, however, there are guidelines available online that outline when you do need poolside supervision. We recommend doing your own research to make sure you are comfortable with the requirement of your pool. To help point you in the right direction, the following is from the CS Compliance website: If your answer is yes to any of the following then poolside supervision should be provided by a qualified lifeguard: ​ 1. If the pool water is deeper than 1.5M 2, If the pool water area is larger than 170m2 3. If diving is allowed 4. If there is an abrupt change in depth 5. If under 15's are using the pool unaccompanied 6. If food or alcohol is available to pool users For more information visit - https://www.cs-compliance.co.uk

If a swimmer leaves your pool area in a mess then please contact the Swimple team. You can also leave them a bad review. If there is any major damage then you should contact your insurance provider.

The short answer is, no. There is no obligation for you to provide a toilet or changing facilities. The more facilities you do offer, however, then the higher rates you can charge and the better feedback you'll likely get.

There is no obligation to offer any towels or toys. In the current climate with Covid 19 we recommend not offering towels and toys and simply providing the pool space.

Listing your pool is absolutely FREE.

This is entirely up to you. You could offer your pool up for 11 hours a day 7 days a week, or just for a few hours one afternoon. There are no minimum or maximum hours on Swimple. The longer you offer, the more income you could make.

Swimple charges a 10% commission on every booking. This allows us to keep providing you with the best service we can. We also charge the swimmers a 5% service fee on every booking. Other than than there are no other fees

We would recommend that you engage with your prospective stakeholders, local council, insurance company etc to make sure that your new business venture is suitable for commercial purposes. That way you can be confident you're ready for the Swimple life.